Elys ConciergeElys Concierge

Elys Concierge

WhatsApp-first Concierge for Luxury Chalets & Villas

Message us on WhatsApp
  • Multilingual
  • PMS-personalised (Meow / Guesty / Hostaway …)
  • 24/7 high-touch feel
WhatsApp conversation example

The problem

Guests miss key information at the wrong moment; hosts repeat the same answers across properties and time zones. The result is friction, after-hours load, and uneven stay quality.

Guests’ pain points

  • Wi-Fi & appliances: “Where’s the Wi-Fi? How to use the jacuzzi or oven?”
  • Arrivals: late check-ins with unclear instructions or codes.
  • Local tips: uncertain recommendations, activities, and pricing.

Agencies’ pain points

  • Repetition: same questions across properties and teams.
  • After-hours fatigue: guests messaging at night, inconsistent responses.
  • Consistency issues: hard to keep guides up to date and on-brand.
60%
of guest messages repeat across stays
15 min
saved per booking on average
24/7
coverage without extra staffing

Why Elys Concierge

WhatsApp-first, zero friction

No app to install. Just tap the link or scan a QR code.

Exact property knowledge (House Brain)

Appliance guides, Wi-Fi, access, local tips—per property.

PMS-personalised & multilingual

Uses guest name/dates (Meow, Guesty, Hostaway…) in 20+ languages.

Local knowledge engine

Clear, up-to-date recommendations with indicative pricing.

24/7 high-touch feel

Invisible concierge that elevates the brand experience.

How it works

  1. 01

    Scan QR or click link

    Guests land in WhatsApp instantly.

  2. 02

    Ask

    Anything about access, appliances, services, or local area.

  3. 03

    Get answers

    Clear, on-brand responses with directions or pricing.

FAQ